Business Terms and Conditions
Life Extension Europe B.V.
This website is operated by Life Extension Europe B.V. Throughout the site, the terms “we”, “us” and “our” refer to Life Extension Europe B.V.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms and conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
1. Minimum order value
The minimum order value per order is €250 net*. Orders below the minimum order value cannot be checked out.
All online prices listed are quoted Ex-Works Netherlands. During check-out shipping charges are applied to the order. Customs duties for import into the EU are always included.
All prices are based on the official US Dollar / Euro / British Pound exchange rate and price updates may occur due to currency fluctuations.
The full amount shall be paid via bank transfer, PayPal or credit card upon ordering of products. Once payment has been confirmed/received in full, the products will be shipped.
With the payment transfer, please enter your customer number as is. We reserve the right to charge a payment card fee.
As Business Partner you must provide us with a valid VAT identification number to avoid VAT added. VAT will be added to the appropriate percentage for dietary supplements without a valid VAT number.
The same applies to orders with a shipping address in the Netherlands. In these cases, be aware that pricing that appears in the shopping cart and during the order process is inclusive of local VAT.
5. Shipping handling and rates
All orders are shipped after receipt of payment.
Life Extension Europe B.V. is shipping your order by UPS or DHL.
The Track and Trace information will be e-mailed to you directly from UPS or DHL, as soon as your shipment is leaving our logistics warehouse in the Netherlands. If you choose to update your account with mobile details, you will get an SMS notification from your chosen shipping provider.
We will ship your order within three business days. Delays may occur in the case of backorders.
Digital invoice is only generated when orders are completed.
|All continental EU states||All non-continental EU states||Non-EU countries|
|Countries||Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Italy, Ireland, Luxemburg, Monaco, the Netherlands (Holland), Portugal, Spain, Sweden, Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia||Cyprus and Malta||Norway, Switzerland, San Marino, Vatican City, Campione d'Italia - Livigno, Liechtenstein, and the United Kingdom|
€ 1,25 per kg
(calculated as net weight)
|€ 3,00 per kg
(calculated as net weight)
|€ 3,00 per kg
(calculated as net weight)
|Shipping Options||UPS and DHL Standard Track & Trace||UPS Express Saver Track & Trace||UPS Standard Track & Trace|
|Delivery Exceptions||Canary Islands only by UPS Express Saver|
|Local import duties||No import duties||No import duties||Additional import duties will be added to your purchase by the custom or shipping partner|
|VAT||Local VAT occurs without valid VAT registration, but always within the Netherlands.||Local VAT occurs without valid VAT registration.||VAT is not applicable.|
PLEASE NOTE: The minimum shipping cost is € 12,50. We don't ship to overseas territories belonging to EU or EEC countries, such as Martinique and Reunion (France), Greenland and the Faroe Islands (Denmark), Netherlands Antilles (the Netherlands), the Falklands Islands, Bermuda, etc. (The United Kingdom) or any other such overseas territories belonging to EU or EEC countries.
All orders shipped are fully insured during transport by the supplier until proof of delivery.
6. Claims and returns
Life Extension Europe does not accept returns.
Should you wish to make a claim relating to your product i.e. damaged in transport, incorrect goods sent etc. this must be done within 8 days of receiving your goods. In connection with a claim kindly download and submit our Claim Form (a writable pdf) and send it to email@example.com incl. image documentation.
Claims will be handled within 5 working days.
7. Hours and Days of Operation
Life Extension Europe B.V. is available for partner support by:
- E-mail: firstname.lastname@example.org
- Phone: Mon-Fri from 9:00 - 16:00 (GMT +1).
You can find a complete list of our local phone numbers here.
9. Online presence
For each approved website:
a: Business Partner will not sell anonymously and must clearly indicate Business Partner´s full name, address, and telephone, and e-mail contacts
b: Partners of Life Extension Europe can only re-sell the products on any sales channels owned solely by the Partner including any website. Sales on any other platform including Amazon, eBay etc. is only allowed when pre-approval has been obtained in writing with Life Extension Europe Partner Sales.
a: must clearly and conspicuously state on each approved website that each of Life Extension Europe B.V. products shown is for shipment only to customers located in Europe and
b: will block all shipments of Life Extension Europe B.V. products to shipping locations outside Europe.
10. Brand advertising and reprint policies
The brand policies apply for the brands Life Extension Europe, Life Extension®, and Quicksilver Scientific® to maintain the brand value as evidence-based, cutting-edge, premium-quality products.
For purposes of these Policies, “Business Partner" includes all authorized distributors and wholesalers as well as third-party customers (i.e., Authorized distributor’s customers) that resell Life Extension and Quicksilver Scientific products to consumers.
10.1 Advertising brand and products
- Ad copy and website materials must not misrepresent the two brands or source of the products and must not be misleading to customers (for example, Business Partner's print materials and websites may not try to impersonate or mirror the likeness or overall appearance of the website at www.lifeextension.com, quicksilverscientific.com or Life Extension's magazine).
- In Online Search ads copy and keywords, Business Partners can not use the Branded search keywords, e.g. Life Extension Europe, Life Extension, Quicksilver Scientific, Life Care Europe, Life Extension Fund, Life Extension supplements, etc.
- URLs, including subdomains, must not impersonate or contain, in whole or in part, the "Life Extension" or “Quicksilver Scientific” trademark and must not contain any of the Life Extension Europe Branded Terms or their misspellings. For example, sites such as www.lifeextension-germany.com, www.life-extension-products.net, www.lifeextensioneurope.fr, quicksilverscientific.co.uk, and http://lifeextension.tumblr.com would not be permitted. Branded Terms may not be used as part of Social Media or directory site listings. For example, the site listing www.digg.com/lifeextension would not be permitted. Any domain name registrations Wholesaler obtains in violation hereof shall be immediately transferred to VSW.
- Advertising by Business Partner on Social Media pages of Life Extension Europe, Life Extension, and Quicksilver Scientific (including comments on their blog, Facebook, Twitter, Instagram, or YouTube pages), including use of Facebook tags and similar devices to drive traffic from Life Extension Europe, Life Extension or Quicksilver Scientific sites to Business Partner sites, is not permitted.
- Internet ad landing pages must comply with the requirements for ‘2. Use of Content’.
10.2 Use of content (only for Life Extension)
- Many Business Partners like to use Life Extension publications, including Web site content such as text and images, (collectively, "Content"), Life Extension trademarks (collectively "Marks"), and Life Extension logos (collectively "Logos"), in their catalogues, newsletters and mailings, Web sites and blogs to help promote the sale of the products, and in general, Life Extension encourages this practice because it provides well-presented, accurate information to educate customers about the Life Extension brand and products.
- Life Extension Content is protected by copyright and trademark law. Use of Life Extension Content, Marks, and Logos must be approved by Life Extension Europe in advance. Life Extension reserves the right to withhold or withdraw consent to any use of Life Extension Content, Marks, or Logos at any time, and upon such notice, the Business Partner will promptly cease the unauthorized use of the Content, Marks, or Logos. If a Business Partner fails to comply with this Advertising and Reprint Policy, the Business Partner's copyright and trademark licenses are automatically terminated.
The following are requirements for all approved use of Life Extension Content:
a. The Content must be reproduced verbatim.
b. In print media, "Reprinted with permission of Life Extension®" must appear at the beginning or end of the Content.
c. Online, a link to the original Content on www.lifeextension.com must be displayed at the immediate top or bottom of the Content and must appear above any medical references. The language for the link should read: "Reprinted with permission of Life Extension®."
d. Online links within Content are not permitted, except a link to the original Content on www.lifeextension.com.
e. Use of "Daily News" articles is strictly prohibited due to syndication restrictions.
If you have questions about the use of Life Extension Content please contact:
Line Lykke Schmidt
Marketing Manager, Partners
Phone: +45 787 554 65
- If it is determined by Life Extension Europe that a Business Partner has violated the terms of these Advertising and Reprint Policies, Life Extension Europe may require all Business Partners (not just the party which sold Products to the offending Business Partner to cease all further sales to that offending Business Partner. It is the responsibility of all Business Partners of the Products to assist in the policing of these Advertising and Reprint Policies as to those persons to whom they, or other Business Partners, sell the Products, and if a violation is discovered, to immediately contact Life Extension Europe with the identity of the offending party (regardless of which Business Partner may have actually sold the Product), as well as the facts and circumstances surrounding the alleged violation.
- These Advertising and Reprint Policies may be changed at any time without advance notice by Life Extension Europe. You are responsible for complying with these Advertising and Reprint Policies as contained in the online Terms and Conditions of your Partner Agreement with Life Extension Europe and for your easy reference, posted online at Your Account.
11. Product labels and registration
Registration of a product, or relabeling, repackaging and overlaying labels, must be approved in advance by Life Extension Europe. Upon approval by Life Extension Europe, the business partner will be given appropriate guidance. Except as set forth above, the business partner is strictly prohibited from relabeling, repackaging, translating or overlaying labels and packaging of the products, or altering, modifying, or changing the products, their labels or packaging in any way.
12. Information and update
As a business partner dealing with our brands and products, it is a requirement that you always stay up-to-date about our brand and products. We send email updates and changes to our partners on brand, product, pricing, and seasons.
13. Terms of Service
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You fully understand and agree that your content (not including credit card information or any other kind of payment data), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.
We reserve the right to modify the contents of this site at any time, and we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per company, or order. If we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number you have provided us with at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
In case of rejection of your credit card payment attempt, please contact our Customer Care agents.
You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed.
SECTION 5 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk.
SECTION 6 - THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any of these third-party websites, or whether they uphold European law with regards to GDPR compliance standards.
SECTION 7 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.
SECTION 8 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
SECTION 9 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
In no case shall Life Extension Europe B.V., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 10 – REGULATIONS & COMPLIANCE
Life Extension Europe B.V. based in the Netherlands is complying with the regulations of NVWA (Netherlands Food and Consumer Product Safety Authority, Ministry of Agriculture, Nature and Food Quality).
SECTION 11 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Life Extension Europe B.V. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand.
SECTION 12 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 13 - TERMINATION
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 14 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
14. Contact Information
Life Extension Europe is located in the Netherlands.
Life Extension Europe B.V.
De Lairessestraat 145c
1075 HJ Amsterdam
You can write to email@example.com or you can call one of our local phone numbers. You will find a complete list of our local numbers here
Latest review: April 6th, 2022.